HIGH JEWELRY CERTIFICATION

When jewelers decided to combine ruthenium with other metals, they elevated their designs to another level, providing them with unique shades, sparkles and finishing touces, giving both the jewels and their bearers a strong personality wherever they go. Learn more about it and its maintenance.

THE GUARANTEE OF AUTHENTICITY

Each of Realezo creation is unique and has a story to tell. That is why it is essential to confirm its authenticity. To that end, our pieces are accompanied by a certificate as part of the narrative that supports their originality and excellence. This type of certificate is made of stainless steel, so resistant and durable that it is the ideal way to guarantee the origin and legitimacy of the pieces, as well as to ensure their value over time.

IN PURSUIT OF EXCELLENCE

At Realezo, transparency is a fundamental principle and the certificates of authenticity ensure the traceability of our jewelry, giving high jewelry enthusiasts the assurance of owning a genuine and high-quality piece. This also help us maintain our reputation and create the necessary bonds of trust with those who appreciate excellence and exclusivity.

HOW TO KNOW IF MY PIECE IS ORIGINAL

There are several ways to determine whether a jewelry piece is authentic or, on the contrary, a replica:

Certificate of authenticity, serial number and certificate number

To check the validity of the certificate and the jewelry it accompanies, go to the AUTHENTICITY section and enter the reference number of the certificate and the individual number of the piece. In the event of a change of ownership, it is recommended that you inform Realezo to ensure its traceability and thus being able to confirm its originality.

While you will only find the certificate reference number on the certificate, the serial number of the jewel will be engraved on it in the same way as on your certificate.

Contrast

Another way to determine the authenticity of your jewelry piece is by checking the existence or not of our logo or, in its absence, our isotype engraved on the surface of the jewelry. All of them will have one of these two elements engraved along with the corresponding serial number.

If you require further information, please do not hesitate to contact our support service who will try to assist you as soon as possible.

THE COMPLETE EXPERIENCE

Owning a creation of the highest quality does not only mean visual beauty. Each jewelry piece carries with it the result of the work and creativity of those who have made its existence possible, while the certificates enhance each piece, providing priceless information to its personal history. This narrative not only enriches the piece but also enhances the pleasure of owning something as genuine as extraordinary, thus reinforcing our commitment to excellence and customer satisfaction.

SHIPPING AND RETURN POLICY

Production and Shipping Times

Custom Jewelry: Minimum of 5 weeks, with time varying depending on the design and workload.

On Demand Jewelry: Minimum of 5 weeks, with time varying depending on the design and workload.

Exclusive jewelry: Limited and numbered production.

Shipping Process

Quality control and careful packaging.

Delivery time according to location and shipping method.

Tracking number provided.

Free Shipping Policy

Free shipping within Spain. Standard rates apply for other locations.

Return Policy

14 days for returns from the date of receiving the order.

Free returns for creations purchased from our online boutique that have not been engraved, modified or personalized in any way.

How to Return

Contact via customer@realezo.com with your name, billing address and order number.

Include receipt and original packaging.

Modified or damaged products will not be accepted.

To exchange products, request a return and place a new order.

Legal Warranty of Conformity

Legal warranty of 2 years from delivery.

Coverage for production defects or lack of conformity.

For more information

Contact customer@realezo.com for any questions regarding shipping, returns or warranties.

For more details, please feel free to check out our full Shipping and Returns Policies.

Rellena el siguiente formulario para solicitar acceso a la zona private de Realezo. Tan pronto comprobemos tus datos, recibirás un correo electrónico con los datos de acceso para que puedas disfrutar de la experiencia al 100% y acceder a material exclusivo.

Size guide: bracelets

Follow the next steps

1.     Use a tape measure or string.

2.    Place it around the wrist where you will wear it.

3.    If you use a string, make a mark at the point where the string overlaps and stretch it to check its length. If you use a tape measure, it will already give you the thickness of your wrist at the point where it overlaps.

4.  Help yourself with the size guide to choose the bracelet that best fits your wrist.

Wrist measurement (mm)Flexible Bracelet SizeRigid Bracelet Size
1301414 – 15
1401515 – 16
1501616 – 17
1601717 – 18
1701818 – 19
1801919 – 20
1902020 – 21
2002121 – 22
2102222 – 23
2202323 – 24

We recommend reading the following article: "SIZE GUIDE: BRACELETS".

You can also contact us through the following form or emailing us at info@realezo.com.

Size guide: rings

Follow the next steps

1.     Choose a ring that you already have and that fits the finger where you will wear it.

2.     Measure its inner diameter.

3.     Use the size guide to compare and choose the ring that fits you best.

Circumference (mm) Inner diameter (mm) Spain Europe USA
44 14 4 44 3
45 14,3 5 45 3,25
46 14,6 6 46 3,75
47 15 7 47 4
48 15,3 8 48 4,5
49 15,6 9 49 5
50 15,9 10 50 5,25
51 16,2 11 51 5,75
52 16,6 12 52 6
53 16,9 13 53 6,5
54 17,2 14 54 6,75
55 17,5 15 55 7,25
56 17,8 16 56 7,5
57 18,1 17 57 8
58 18,5 18 58 8,5
59 18,8 19 59 8,75
60 19,1 20 60 9,25
61 19,4 21 61 9,5
62 19,7 22 62 10
63 20 23 63 10,25
64 20,4 24 64 10,75
65 20,7 25 65 11
66 21 26 66 11,5
67 21,3 27 67 11,75
68 21,7 28 68 12,25
69 22 29 69 12,5
70 22,3 30 70 13

For more information, we recommend you reading the following article: "SIZE GUIDE: RINGS".

You can also contact us through the following form or emailing us at info@realezo.com.